FAQ's
Find the answers to the most frequently asked questions.
Delivery & Returns
How long does delivery take and what is the cost?
We offer UK-wide delivery, including the Highlands and Islands, Isle of Man, and Channel Islands, from £3.50 (free on orders over £40), plus faster Express and Next Day options. We also offer free Click & Collect from our Leek shop, ready within 2 hours during opening hours.
For full pricing, delivery timeframes and our returns policy, see our Delivery & Returns page.
What is 'Click & Collect'?
Order and pay online, then collect from our shop at 2 Sheepmarket, Leek, Staffordshire, ST13 5HW - usually ready within 2 hours during opening hours. Full details on our Delivery & Returns page.
Where do you ship to?
Across the United Kingdom, including the Highlands and Islands, Isle of Man, and Channel Islands.
How do I return or exchange an item?
Email us at orders@bibelot.co.uk within 14 days of receiving your order. See our full Returns Policy for conditions and exclusions.
Orders
How do I cancel my order?
If you wish to cancel an order placed at Bibelot.co.uk please return the confirmation email to us, stating your wish to cancel the order by email: orders@bibelot.co.uk or phone us on 01538 388764
We are unable to cancel orders that have already been dispatched.
How do I contact you?
Our bricks and mortar shop is currently open Monday – Friday 10am – 4.30pm and Saturday 9.30am - 4.30pm. Please note - we're closed on Sundays and Bank Holidays (open first Sunday of the month - 10.30am-2.30pm). If you have a problem you can call us on 01538 388764. Please note during busy periods we may be unable to answer your call, if this is the case please try again or message us via the 'Get in Touch' page
Discount Vouchers
Please note – we do not use any third party companies for our discount codes.
We do occasionally have discount codes available – these will only be found either:
- On the homepage of our website
- On our Facebook page
- On our Instagram page
- On an email from us when you are signed up to our mailing list
Do you sell gift vouchers?
Yes, you can find them here
View our Terms & Conditions and Privay Policy
For full details on how we handle your information and the terms of using our website, please see our Terms of Service and Privacy Policy.
Bricks & Mortar Shop
Where are you located?
We are located in Leek a small market town on the edge of the Peak District National Park. Our address is; Bibelot, No.2 Sheepmarket, Leek, Staffordshire, ST13 5HW.
What are your opening hours?
We are open Monday – Friday 10am-4.30pm, Saturday 9.30am-4.30pm.
We are also open on the 1st Sunday of each month 10.30am-2.30pm as part of the town’s Totally Locally Sunday Supplement Food and Makers Market.
We are closed on bank holidays Mondays.