We offer delivery across the United Kingdom, including the Highlands and Islands, Isle of Man, and Channel Islands.

Economy Delivery – £3.50 or FREE on orders £30+

• Dispatched via Evri (or Royal Mail 2nd Class if the parcel is small/thin enough to fit through a letterbox).
• Dispatch time: 1–2 working days.
• Delivery within 4–7 working days.
• FREE on all orders £30 or more – just select ‘Free Shipping’ at checkout.

Standard Delivery – £4.95

• Sent via Royal Mail 1st Class Signed For.
• Orders placed before 2pm dispatched same day.
• Delivery aim: 1–2 working days.
• Signature required on delivery.

Express Delivery – £7.95

• Dispatched the same day (before 2pm) via:
• Orders placed on Friday are delivered Monday.
• For Saturday delivery, please contact us for a price.

Click & Collect – FREE

• Collect from our Leek, Staffordshire shop.
• Ready for collection within 2 hours of ordering (during shop opening hours).
• We’ll contact you if your item is unavailable – please check your emails before visiting.

Our Click & Collect service is perfect for local customers or those planning a visit to Leek, Staffordshire.

You can order and pay online, then collect your items from our shop at a time that suits you.

Collection Times:

• Monday to Friday: 10am – 4.30pm
• Saturday: 9.30am – 4.30pm
• First Sunday of each month: 10.30am – 2.30pm

Please allow at least 2 hours between placing your order and collection. This gives us time to process your order and check stock levels in the shop.

Once your order is ready, we’ll send you a confirmation email. If you don’t see it, please check your junk folder or feel free to message us to confirm your order is ready before heading over.

Find us at: Bibelot, 2 Sheepmarket, Leek, Staffordshire, ST13 5HW

We offer delivery across the United Kingdom, including the Highlands and Islands, Isle of Man, and Channel Islands.

Returns Policy

We hope you love everything you buy from Bibelot – but we understand that sometimes you may need to return an item.

Contact Us First

If you need to return something, you need to email us at orders@bibelot.co.uk within 14 days of receiving your order (our cooling off period).

Return Conditions

• Items must be unused, in original packaging, with all tags attached.
• Once approved, returns must reach us within 14 days of your return request.
• You’ll receive a full refund, excluding any original delivery charges.
• Return postage is the buyer’s responsibility (unless the item is damaged or faulty).

We recommend using recorded delivery, retain proof of postage and insuring your parcel for it's full value, as Bibelot cannot be held responsible for returns lost or damaged in transit.

Items Excluded from Returns (unless faulty):

• Earrings, cosmetics, and toiletries (for hygiene reasons)
• Made-to-order or personalised products
• Fabric and haberdashery cut to order

Your statutory rights are not affected.

If you wish to cancel an order placed at Bibelot.co.uk please return the confirmation email to us, stating your wish to cancel the order by email: orders@bibelot.co.uk or phone us on 01538 388764

We are unable to cancel orders that have already been dispatched.

Our bricks and mortar shop is currently open Monday – Friday 10am – 4.30pm and Saturday 9.30am - 4.30pm. Please note - we're closed on Sundays and Bank Holidays (open first Sunday of the month - 10.30am-2.30pm). If you have a problem you can call us on 01538 388764. Please note during busy periods we may be unable to answer your call, if this is the case please try again or message us via the 'Get in Touch' page

Please note – we do not use any third party companies for our discount codes.

We do occasionally have discount codes available – these will only be found either:

• On the homepage of our website
• On our Facebook page
• On our Instagram page
• On an email from us when you are signed up to our mailing list

Yes, we sell gift vouchers in our bricks and mortar shop. We can fill these out to any amount and they are valid for 12 months from the date of purchase. If you would like a gift voucher via mail order please contact us. We hope to add an online gift voucher option to our website soon.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bibelot’s relationship with you in relation to this website.

Products: All colours are reproduced as accurately on the screen as possible but the actual colour may vary. Any sizes, weights or other dimensions of the products are approximate.

The term ‘Bibelot’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2 Sheepmarket, Leek, Staffordshire, ST13 5HW. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Bibelot’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

VAT number – 160 9842 93

PRIVACY POLICY

This privacy policy sets out how Bibelot uses and protects any information that you give Bibelot when you use this website.

Bibelot is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Bibelot may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12/08/2011.

What we collect

We may collect the following information:

• Name and job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@bibelot.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Bibelot, 2 Sheepmarket, Leek, Staffordshire, ST13 5HW.

We are located in Leek a small market town on the edge of the Peak District National Park. Our address is; Bibelot, No.2 Sheepmarket, Leek, Staffordshire, ST13 5HW.

We are open Monday – Friday 10am-4.30pm, Saturday 9.30am-4.30pm.

We are also open on the 1st Sunday of each month 10.30am-2.30pm as part of the town’s Totally Locally Sunday Supplement Food and Makers Market.

We are closed on bank holidays Mondays.