At Bibelot, we aim to make your shopping experience as smooth as possible. Below you’ll find all the details about our UK delivery options and returns policy.

UK Delivery Information

We offer delivery across the United Kingdom, including the Highlands and Islands, Isle of Man, and Channel Islands.

Economy Delivery – £3.50 or FREE on orders £30+

• Dispatched via Evri (or Royal Mail 2nd Class if the parcel is small/thin enough to fit through a letterbox).

• Dispatch time: 1–2 working days.

• Delivery within 4–7 working days.

• FREE on all orders £30 or more – just select ‘Free Shipping’ at checkout.

Standard Delivery – £4.95

• Sent via Royal Mail 1st Class Signed For.

• Orders placed before 2pm dispatched same day.

• Delivery aim: 1–2 working days.

• Signature required on delivery.

Express Delivery – £7.95

• Dispatched the same day (before 2pm) via:

  • Royal Mail Special Delivery Guaranteed Next Day (excluding Saturdays) or

  • ParcelForce Next Day for heavier/larger items.

• Orders placed on Friday are delivered Monday.

• For Saturday delivery, please contact us for a price.

Click & Collect – FREE

• Collect from our Leek, Staffordshire shop.

• Ready for collection within 2 hours of ordering (during shop opening hours).

• Perfect for local customers or those planning a visit to Leek, Staffordshire.

• You can order and pay online, then collect your items from our shop at a time that suits you.

  Collection Times:

  • Monday to Friday: 10am – 4.30pm
  • Saturday: 9.30am – 4.30pm
  • First Sunday of each month: 10.30am – 2.30pm

  Please allow at least 2 hours between placing your order and collection. This gives us time to process your order and check stock levels in the shop.

  Once your order is ready, we’ll send you a confirmation email. If you don’t see it, please check your junk folder or feel free to message us to confirm your order is ready before heading over. We’ll contact you if your item is unavailable – please check your emails before visiting.

  Find us at: Bibelot, 2 Sheepmarket, Leek, Staffordshire, ST13 5HW

Delivery Notes

• Working days are Monday–Friday, excluding Bank Holidays.

• Once your parcel is dispatched, we are no longer in control of delivery timings. If you need your item by a specific date, please get in touch so we can advise on the best shipping method.

• When you have completed your order you will be sent an email confirming the details of your purchase. Your order represents an offer to you to purchase from us. Please carefully check the email and notify us straight away of any errors at orders@bibelot.co.uk. When your goods have been dispatched you will be sent an email to confirm this, it is only then that we accept your offer and a contract is formed which we are bound to fulfil.

• We will process your order and deliver your parcel as quickly as possible. We aim to dispatch your parcel within 48 hours. Please allow 14 days from confirmation of dispatch before contacting us with any queries regarding non – delivery.

Please Note:

As we operate a physical shop alongside our website, there may be rare occasions where an item shows as in stock online but sells out in-store before we pick your order. We’ll always contact you promptly to offer:

• A revised delivery date

• An alternative product

• Or a full/partial refund

Eco-Friendly Packaging

We care about the environment. Where possible, we reuse and recycle packaging materials to reduce waste and keep postage costs low.

 

Returns Policy

We hope you love everything you buy from Bibelot – but we understand that sometimes you may need to return an item.

Contact Us First

If you need to return something, you need to email us at orders@bibelot.co.uk within 14 days of receiving your order (our cooling off period).

Return Conditions

• Items must be unused, in original packaging, with all tags attached.

• Once approved, returns must reach us within 14 days of your return request.

• You’ll receive a full refund, excluding any original delivery charges.

• Return postage is the buyer’s responsibility (unless the item is damaged or faulty).

We recommend using recorded delivery, retain proof of postage and insuring your parcel for it's full value, as Bibelot cannot be held responsible for returns lost or damaged in transit.

Items Excluded from Returns (unless faulty):

• Earrings, cosmetics, and toiletries (for hygiene reasons)

• Made-to-order or personalised products

• Fabric and haberdashery cut to order

Your statutory rights are not affected.

 

Need help? Contact us at orders@bibelot.co.uk or pop into our Leek shop. We’re always happy to assist!