If you receive damaged or faulty goods you must contact us immediately via email at firstname.lastname@example.org
We want you to be happy every time you shop with us but we realise that on occasion you may want to return items that you have purchased.
If you are unhappy with your order in any way you can return your unwanted item to Bibelot unused and in its original packaging and/or with original tags attached within 14 days (our cooling off period) for a full refund (not including postage and packing if paid).
Please contact us at email@example.com for more information.
Return postage is at the cost of the purchaser unless the goods are damaged or faulty.
Bibelot cannot be held responsible for return packages which are lost or damaged before reaching us. We recommend that you send the item via recorded delivery, retain proof of postage and insure the item for its full value.
Exclusions – Please note that certain items cannot be returned to us unless damaged or faulty:
Earrings and toiletries – In compliance with current health and hygiene regulations we do not accept the return of unwanted earrings, toiletries and cosmetics. Your statutory rights are not affected.
Made to order or personalised items.
Fabric and haberdashery items cut to order.