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Frequently Asked Questions

ONLINE SHOP

Click on the ‘Shop’ menu which will take you to our online store. Here you can search for the product you require using the search bar or click on the shop categories. Once you have found your chosen item click ‘add to bag’. Once you have finished shopping proceed to checkout and follow the instructions.

Any item shown as “Out of Stock” online may still be available in store. Please contact us to check the availability in store.

The UK Standard Delivery charge is £4.95 for Royal Mail 1st class and economy delivery is £2.95 for myHermes or Royal Mail 2nd class. We aim to post your parcel within 1–2 working days. Please allow 3-5 working days for your order. We also offer Express delivery via Royal Mail Special Delivery for £6.95, if we receive your order before 12pm it will be dispatched the same day for next day delivery.
Orders over £50 will be delivered via economy shipping free of charge, or you can upgrade to a faster shipping method.

We also offer a ‘Click & Collect’ service. You can order and pay for your item online and then collect from store at your convenience. Please let us know when you plan on collecting your order by adding a message at check-out. Please allow 2 hours from ordering to collection (if the item you have ordered is out of stock in store this will give us time to contact you before you visit the shop, so please check your emails before setting out!).

We currently only ship to the UK via the website. We are however happy to post to other countries; please contact us with your requirements for a quote on shipping.

If you wish to cancel an order placed at Bibelot.co.uk please return the confirmation email to us, stating your wish to cancel the order by email: orders@bibelot.co.uk or phone us on 01538 388764

We are unable to cancel orders that have already been dispatched, and therefore request that you follow the return instructions listed below.

If for any reason you are not entirely satisfied with your online purchase and wish to return it for a full refund*, please ensure that the goods are returned in perfect saleable condition, in their original packaging, with invoice as proof of purchase within 14 days of receipt to:

Bibelot, 2 Sheepmarket,  Leek, Staffordshire, ST13 5HW

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 10 working days for a full refund from the date we receive the goods.

Please note: the cost of returning the goods and the safe return of goods is your responsibility. We suggest you return items using a recorded delivery service, and retain a proof of delivery for your records.

*If you have changed your mind about the item you have purchased you can return the item for a refund less the original postage cost. If the item is faulty we will refund postage costs both ways too. Items excluded from this policy are custom made or special orders; cut lengths of fabric, ribbon, elastic etc., pierced earrings, toiletries and cosmetics. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.

Our bricks and mortar shop is open Monday – Saturday 9am – 5pm. If you have a problem you can call us on 01538 388764. Please note during busy periods we may be unable to answer your call, if this is the case please leave a message and we will get back to you as soon as we can.

You can also contact us via email by using our contact us page

Yes, we sell gift vouchers in our bricks and mortar shop. We can fill these out to any amount and they are valid for 12 months from the date of purchase. If you would like a gift voucher via mail order please contact us. We hope to add an online gift voucher option to our website soon.

BRICKS AND MORTAR SHOP

We are located in Leek a small market town on the edge of the Peak District National Park. Our address is; Bibelot, No.2 Sheepmarket, Leek, Staffordshire, ST13 5HW.

Please visit our ‘Contact Us’ page to see a map showing our location

We are open Monday – Saturday 9am – 5pm.

We are also open on the 1st Sunday of each month 11am – 3pm as part of the town’s Totally Locally Sunday Supplement Food and Makers Market.

We are closed on bank holidays.

We are authorised Cath Kidston stockists and carry a large range including bags and accessories, homeware, toiletries, kid’s accessories and haberdashery. We also stock a selection of Cath Kidston china including the ever popular mugs, unfortunately we cannot sell the larger china items via our website due to postal insurance. We have lots more lovely Cath Kidston stock in our shop so if there is anything you cannot see but would like to purchase please contact us to check availability.

We sell a large range of products in our shop which covers 2 floors of retail space and also have a large haberdashery and craft room where we sell a large range of fabric, wool & accessories, sewing notions, butterick sewing patterns, knitting & crochet patterns, craft books, buttons, ribbons, zips and much much more!

We have many more products available to purchase in our shop including cards & gift wrap, toys, Lego minifigures, gifts & accessories. Just think of our website as a very small taster of what we have to offer in store.

If you didn’t find the answer to your question, please contact us.