Frequently Asked Questions
Our UK Economy Delivery is £3.50 for Hermes or Royal Mail 2nd class (for small items only that can be sent as a large letter) and Standard Delivery charge is £4.95 for Royal Mail 1st class. We aim to post your parcel the same day for Standard delivery and the following day for Hermes if your order is placed before 2pm. Please allow 3-5 working days for your order via economy and 2-3 via standard. We also offer Express delivery via Royal Mail Special Delivery for £7.50, if we receive your order before 2pm it will be dispatched the same day for next day delivery (not including weekends).
Orders over £40 will be delivered via economy shipping free of charge - please note you have to click on 'free shipping' at the checkout to activate this method, or you can upgrade to a faster shipping method.
We also offer a ‘Click & Collect’ service. You can order and pay for your item online and then collect from store in Leek, Staffordshire at your convenience. Please let us know when you plan on collecting your order by adding a message at check-out. Please allow 2 hours from ordering to collection (if the item you have ordered is out of stock in store this will give us time to contact you before you visit the shop, so please check your emails before setting out!).
Our ‘Click & Collect’ service is aimed at our local customers or those that will be visiting Leek, Staffordshire.
You can order and pay for your item online and then collect from our store in Leek at your convenience.
Please let us know when you plan on collecting your order by adding a message at check-out. Please allow 2 hours from ordering to collection (if the item you have ordered is out of stock in store this will give us time to contact you before you visit the shop, so please check your emails before setting out!).
We will email you to let you know that your order is ready but sometimes the emails do get lost in cyberspace so if in doubt just send us a quick message to check your order is ready.
We currently only ship to the UK via the website. We are however happy to post to other countries; please contact us with your requirements for a quote on shipping.
Please note – we do not use any third party companies for our discount codes.
We do occasionally have discount codes available – these will only be found either:
- On the homepage of our website
- On our Facebook page
- On our Instagram page
- On an email from us when you are signed up to our mailing list
We are unable to cancel orders that have already been dispatched, and therefore request that you follow the return instructions listed below.
If for any reason you are not entirely satisfied with your online purchase and wish to return it for a full refund*, please ensure that the goods are returned in perfect saleable condition, in their original packaging, with invoice as proof of purchase within 14 days of receipt to:
Bibelot, 2 Sheepmarket, Leek, Staffordshire, ST13 5HW
We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 10 working days for a full refund from the date we receive the goods.
Please note: the cost of returning the goods and the safe return of goods is your responsibility. We suggest you return items using a recorded delivery service, and retain a proof of delivery for your records.
*If you have changed your mind about the item you have purchased you can return the item for a refund less the original postage cost. If the item is faulty we will refund postage costs both ways too. Items excluded from this policy are custom made or special orders; cut lengths of fabric, ribbon, elastic etc., pierced earrings, toiletries and cosmetics. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.
Our bricks and mortar shop is open Monday – Saturday 9am – 5pm. If you have a problem you can call us on 01538 388764. Please note during busy periods we may be unable to answer your call, if this is the case please try again or message is via the 'contact us' form.
You can also contact us via email by using our contact us page.
We are located in Leek a small market town on the edge of the Peak District National Park. Our address is; Bibelot, No.2 Sheepmarket, Leek, Staffordshire, ST13 5HW.
Please visit our ‘Contact Us’ page to see a map showing our location
We are open Monday – Saturday 9am – 5pm.
We are also open on the 1st Sunday of each month 10.30am – 2.30pm as part of the town’s Totally Locally Sunday Supplement Food and Makers Market.
We are closed on bank holidays.
We are authorised Cath Kidston stockists and carry a large range including bags and accessories, homeware, toiletries and kid’s accessories.. We also stock a selection of Cath Kidston china including the ever popular mugs, unfortunately we cannot sell the larger china items via our website due to postal insurance. We have lots more lovely Cath Kidston stock in our shop so if there is anything you cannot see but would like to purchase please contact us to check availability.
We sell a large range of products in our shop which covers 2 floors of retail space and also have a large haberdashery and craft room where we sell a large range of fabric, wool & accessories, sewing notions, sewing patterns, knitting & crochet patterns, buttons, ribbons, zips and much much more!
We have many more products available to purchase in our shop including cards & gift wrap, toys, Lego minifigures, gifts & accessories. Just think of our website as a very small taster of what we have to offer in store.
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