Frequently Asked Questions
You can choose free click and collect from our shop in Leek, Staffordshire and can collect your orders between 11.45am-2pm Monday and Thursday during lockdown
We have reduced our free shipping to orders over £30 but you must select this option at the checkout. We are shipping to the UK only until further notice.
We currently offer shipping to the United Kingdom (including Northern Ireland, Highlands and Islands), Isle of Man and Channel Islands.
Please contact us for shipping rates if you are outside of the UK.
We offer Free UK shipping on orders over £30. If your order is £30 or over your item will be delivered free via economy shipping, this means your order will be dispatched in 1-2 days on a 3-4 day service. Please note – you must select ‘Free Shipping’ at checkout to activate this method. Typically your order will be delivered within 4-7 working days. If you would like to upgrade to a faster delivery option you can do this at the checkout.
We also offer a ‘Click & Collect’ service. You can order and pay for your item online and then collect from store in Leek, Staffordshire at your convenience. Please let us know when you plan on collecting your order by adding a message at check-out. Please allow 2 hours from ordering to collection (if the item you have ordered is out of stock in store this will give us time to contact you before you visit the shop, so please check your emails before setting out!).
Due to the current lockdown we're only in the shop on Mondays and Thursdays 11am - 2pm so click & collect orders can be collected on these days between 11.45am - 2pm.
You can order and pay for your item online and then collect from our store in Leek at your convenience.
Please let us know when you plan on collecting your order by adding a message at check-out. Please allow 2 hours from ordering to collection (if the item you have ordered is out of stock in store this will give us time to contact you before you visit the shop, so please check your emails before setting out!).
We will email you to let you know that your order is ready but sometimes the emails do get lost in cyberspace so if in doubt just send us a quick message to check your order is ready.
We currently only ship to the UK via the website. We are however happy to post to other countries; please contact us with your requirements for a quote on shipping.
Please note – we do not use any third party companies for our discount codes.
We do occasionally have discount codes available – these will only be found either:
- On the homepage of our website
- On our Facebook page
- On our Instagram page
- On an email from us when you are signed up to our mailing list
We are unable to cancel orders that have already been dispatched, and therefore request that you follow the return instructions listed below.
If for any reason you are not entirely satisfied with your online purchase and wish to return it for a full refund*, please ensure that the goods are returned in perfect saleable condition, in their original packaging, with invoice as proof of purchase within 14 days of receipt to:
Bibelot, 2 Sheepmarket, Leek, Staffordshire, ST13 5HW
We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 10 working days for a full refund from the date we receive the goods.
Please note: the cost of returning the goods and the safe return of goods is your responsibility. We suggest you return items using a recorded delivery service, and retain a proof of delivery for your records.
*If you have changed your mind about the item you have purchased you can return the item for a refund less the original postage cost. If the item is faulty we will refund postage costs both ways too. Items excluded from this policy are custom made or special orders; cut lengths of fabric, ribbon, elastic etc., pierced earrings, toiletries and cosmetics. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.
Our bricks and mortar shop is open Monday – Saturday 9am – 5pm. If you have a problem you can call us on 01538 388764. Please note during busy periods we may be unable to answer your call, if this is the case please try again or message is via the 'contact us' form.
You can also contact us via email by using our contact us page.
We are located in Leek a small market town on the edge of the Peak District National Park. Our address is; Bibelot, No.2 Sheepmarket, Leek, Staffordshire, ST13 5HW.
Please visit our ‘Contact Us’ page to see a map showing our location
We are open Monday – Saturday 9am – 5pm.
We are also open on the 1st Sunday of each month 10.30am – 2.30pm as part of the town’s Totally Locally Sunday Supplement Food and Makers Market.
We are closed on bank holidays.
We are authorised Cath Kidston stockists and carry a large range including bags and accessories, homeware, toiletries and kid’s accessories.. We also stock a selection of Cath Kidston china including the ever popular mugs, unfortunately we cannot sell the larger china items via our website due to postal insurance. We have lots more lovely Cath Kidston stock in our shop so if there is anything you cannot see but would like to purchase please contact us to check availability.
We sell a large range of products in our shop which covers 2 floors of retail space and also have a large haberdashery and craft room where we sell a large range of fabric, wool & accessories, sewing notions, sewing patterns, knitting & crochet patterns, buttons, ribbons, zips and much much more!
We have many more products available to purchase in our shop including cards & gift wrap, toys, Lego minifigures, gifts & accessories. Just think of our website as a very small taster of what we have to offer in store.
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