We currently offer shipping to the United Kingdom (including Northern Ireland, Highlands and Islands), Isle of Man and Channel Islands.
Please contact us for shipping rates if you are outside of the UK.
We offer Free UK shipping on orders over £40. If your order is £40 or over your item will be delivered free via economy shipping, this means your order will be dispatched in 1-2 days on a 3-4 day service.
Typically your order will be delivered within 4-7 working days. If you would like to upgrade to a faster delivery option you can do this at the checkout.
Orders under £40
Economy shipping – £2.95 – Your item will be dispatched via ‘myHermes’ in 1-2 days on a 3-4 day service. Typically your order will be delivered within 4-7 working days.
Standard shipping – £4.95 – Orders received before 2pm will be dispatched via ‘Royal mail 1st Class Signed For’ within 24 hours on a 1-2 working day service (a signature upon delivery will be needed if you choose this method)
Express delivery – £6.95 – Orders received before 2pm will be dispatched the same day via ‘Royal Mail Special Delivery’ guaranteed next day (excluding Saturdays). If you place your order on Friday you will receive it on Monday. If you would like Saturday delivery please contact us for a price.
We also offer a ‘Click & Collect’ service. You can order and pay for your item online and then collect from store at your convenience. Please let us know when you plan on collecting your order by adding a message at check-out. Please allow 2 hours from ordering to collection (if the item you have ordered is out of stock in store this will give us time to contact you before you visit the shop, so please check your emails before setting out!).
Christmas Last Order Dates:
Economy Shipping via myHermes – 17th December
Standard Shipping via Royal Mail 1st Class Signed – 2pm, 20th December
Express Delivery via Royal Mail Special Delivery – 2pm, 21st December
Click & Collect – from our shop in Leek, Staffordshire – 11am, 24th December to be collected by 2pm on the same day.
Please note we have worked off the dates the individual companies have provided us with – once the item has left us it is no longer in our control. There have been disruptions due to the snow so we would recommend you select Express Delivery for guaranteed delivery in time for Christmas.
Once your item is posted we can no longer control delivery times etc – if you want your parcel for a certain date please contact us to let us know so we can pay a speedy visit to the post office or discuss other shipping methods to ensure you get your parcel on time!
Please note working days are classed as Monday – Friday excluding Bank Holidays.
When you have completed your order you will be sent an email confirming the details of your purchase. Your order represents an offer to you to purchase from us. Please carefully check the email and notify us straight away of any errors at firstname.lastname@example.org. When your goods have been dispatched you will be sent an email to confirm this, it is only then that we accept your offer and a contract is formed which we are bound to fulfil.
To help the environment, reduce waste and keep postage costs to a minimum we will recycle packaging materials wherever possible.
We will process your order and deliver your parcel as quickly as possible. We aim to dispatch your parcel within 48 hours. Please allow 14 days from confirmation of dispatch before contacting us with any queries regarding non – delivery.
Please note – as we also have a bricks and mortar shop, occasionally items listed on the website as ‘in stock’ sell out in the shop – at the moment we have to manually alter stock amounts on the website so if we do not have chance to alter stock levels straight away an item you purchase might be sold out, we do try to avoid this happening where possible. Should an item be out of stock we will contact you with an estimated delivery date, an alternative product or give you the option to cancel part or all of the order.